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Tom Jacobs
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FOR IMMEDIATE RELEASE  October 19, 2005
NEWS FROM: Director's Office     05-012

Governor’s Rebate Hotline Still Answering the Call

With over a week since the first checks from Governor Kenny Guinn’s $300 million tax rebate began arriving, officials say almost $181 million of the $276 million worth of checks mailed is already in the pockets of Nevadans.

“To date we’ve answered over 25,000 hotline calls,” DMV Director Ginny Lewis said. “We’re dealing with nearly 5,000 emails right now and our website has been hit over 300,000 times.” Calls answered by hotline workers have dropped though, Lewis said, from a high of over 3,000 the Monday after checks began to arrive to just over 2,000 calls yesterday.

Lewis says the bulk of the phone calls are from people who did not have a current address on file with the DMV and their checks were mailed to their old addresses. She said there’s still time to get that check by filing a correct address with the department and there’s no need to phone the rebate hotline.

“You don’t have to call the hotline to change your address,” Lewis said. “The easiest way to change your address is to download the form off our website and either mail or fax it to us. The calls are evidence of how important these checks are to Nevadans, and have proven to be a good opportunity for people to update their information with us.”

Lewis offered these tips to check on your rebate and keep phone calls shorter:

Lewis said it is important to resolve any issues with your rebate checks in a timely manner. The rebate program will end in early April, six months after the first checks were issued.

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