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March 28, 2015


System running well after soft roll out


The DMV has received reports of outside parties charging fees for setting DMV appointments.

Appointments are offered at no charge. Make sure you book your appointment through the official DMV website at

LAS VEGAS – The Nevada Department of Motor Vehicles is pleased to offer customer service appointments at its offices in Las Vegas and Henderson.

“This is a game changer. Appointments are a significant customer service enhancement and we are proud to offer them,” said DMV Director Terri L. Albertson. “We understand that your time is valuable and we hope that time-specific appointments will better meet your needs.”

Motorists can make an appointment up to 30 days in advance on the department’s website, Appointment times are available from 9 a.m. to 3 p.m. Monday through Friday and 9 a.m. to 2 p.m. on Saturdays. Same-day appointments can be booked if slots are available.

Available time slots are displayed after the customer enters a telephone number and selects a date, followed by a page to input contact information. Customers receive confirmation via text and email and further reminders on the day of the appointment.

The appointment capability is an enhancement to the DMV’s existing Dash Pass lobby management system. Walk-in customers are still checked-in using their cell phone number.

The DMV first tested appointments at the Reno office in November. The system was expanded to Carson City in early March and rolled out in Las Vegas during the week of March 21.

During the rollout week of March 21, 1,777 Las Vegas customers set appointments. Most offices handled well over 100 per day. The Las Vegas offices are offering 228 slots per office per day initially.  The number can be adjusted for each office.

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Dash Pass Appointment banner advertisements

Dash Pass Appointment Banner Ad
Dash Pass Appointment Banner Ad

Screen shot of available appointment slots

Dash Pass Appointment Screen Shot


Several Las Vegas customers have sent positive comments about their appointments:

I had such an easy experience at the DMV registering my car. The appointment feature was so great so I could plan my visit. My technician was friendly and polite. I won't dread my DMV business in the future or have to plan my day around it.
– Carla G.

I have never had a serious wait at the Decatur DMV, but I was pleasantly surprised when I went in to renew and get a Real ID. I used the online appointment, had a pleasant clerk, and was out of the building 15 minutes later!
– Robert R.